Glossary

Custom GPT Business Assistant

مساعد أعمال GPT مخصص

A GPT model fine-tuned or configured with a company's internal knowledge—pricing tables, product specs, service policies—and deployed as a chatbot on the website or within an operator console. Handles routine Gulf customer queries in Arabic and English without human intervention.

Related terms

WhatsApp Business APIThe official Meta-managed API that lets businesses programmatically send and receive WhatsApp messages at scale, trigger automated sequences, verify phone numbers, and integrate with CRM and AI systems. Requires a Meta Business account and phone-number registration. In Saudi Arabia and UAE, WhatsApp is the dominant B2B and B2C communication channel — automating it with the API shortens response times from hours to seconds.
RTL LayoutThe complete visual and logical re-orientation of a web interface for right-to-left reading languages such as Arabic. Goes beyond text direction: navigation menus mirror horizontally, breadcrumbs reverse, progress indicators flow right-to-left, and icon directionality flips. Implemented with the HTML dir attribute and CSS logical properties (margin-inline-start, padding-inline-end). Poor RTL implementation — a common shortcut among non-specialist agencies — degrades Arabic UX and brand trust immediately.
Bilingual SEOSEO strategy that maintains separate, equally-optimised Arabic and English URL trees (/ar/* and /en/*), each with its own keyword research, meta data, and internal link architecture. Requires correct hreflang implementation, Arabic keyword intent mapping (Gulf dialects differ from Levantine), and separate XML sitemaps per language. Bilingual SEO doubles organic surface area and is the baseline requirement for any Gulf business targeting both expatriate and national audiences.
Semantic SearchSearch technology that understands the meaning and intent behind a query rather than matching exact keywords. Google's BERT and MUM models power semantic search, rewarding content that thoroughly addresses a topic rather than repeating keywords. For Gulf Arabic SEO, semantic search is particularly important because Arabic morphology means a single concept can appear in dozens of word forms—thorough topical coverage outperforms keyword stuffing.

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