Glossary

Lead Routing & Scoring

توجيه وتقييم العملاء المحتملين

AI-powered system that assigns a quality score to each incoming lead based on country, service interest, message sentiment, and engagement history—then automatically routes hot leads to the right sales rep or WhatsApp channel.

Related services

AI Operator Consoles

Related terms

Lead ScoringAssigning a numerical value to each inbound lead based on demographic, firmographic, and behavioural signals: country of origin, service requested, message length, number of previous visits, and WhatsApp response rate. Scores above a configurable threshold trigger immediate human follow-up; lower scores enter automated nurture sequences. Gulf sales cycles reward speed — a hot Saudi or UAE lead contacted within 10 minutes is five times more likely to convert.
WhatsApp Business APIThe official Meta-managed API that lets businesses programmatically send and receive WhatsApp messages at scale, trigger automated sequences, verify phone numbers, and integrate with CRM and AI systems. Requires a Meta Business account and phone-number registration. In Saudi Arabia and UAE, WhatsApp is the dominant B2B and B2C communication channel — automating it with the API shortens response times from hours to seconds.
Operator ConsoleA custom-built web application that gives a business owner or operations manager a single pane of glass over their AI-automated workflows: live lead feed, WhatsApp conversation threads, proposal status, analytics dashboards, and escalation controls. Lirevon has delivered 27+ operator consoles for Gulf clients across procurement, real estate, retail, and healthcare verticals — each scoped and priced at $4,800 with a 2–4 week delivery.
AI AgentAn autonomous software entity that perceives its environment, makes decisions, and executes multi-step tasks without continuous human input. In a business context, AI agents can browse the web, read emails, update CRM records, draft proposals, and trigger WhatsApp messages—all in sequence. Gulf businesses use AI agents to automate entire sales workflows rather than just individual tasks.

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