Overview
Arabic-first internal KB for 280 teaching and administrative staff, grounded in school policies, IGCSE marking schemes, and ADEC inspection frameworks. New-teacher induction time falls from 4 weeks to 9 days; policy-query tickets drop 73%.
The challenge
Rawabi's HR and administration team was fielding over 90 policy and procedure queries per week from teachers, ranging from leave-application rules to IGCSE coursework-mark entry deadlines. Much of this institutional knowledge lived only in the heads of three long-serving admin staff, creating a single-point-of-failure risk. New teachers from the UK and Ireland typically took four weeks to feel operationally confident, impacting their first-term classroom performance.
The solution
Lirevon ingested 340 policy documents, all four IGCSE subject-marking scheme PDFs, and the ADEC inspection framework into an LDAP-authenticated knowledge base with role-scoped access (teacher, HOD, admin). The Arabic-English hybrid retrieval stack surfaces the exact policy clause with a hyperlink to the source document. An onboarding pathway prompts new staff through a structured 9-day knowledge checklist, tracking completion in the principal's dashboard.
Outcomes
New-teacher induction period fell from 4 weeks to 9 days, improving first-term classroom readiness
Policy and procedure tickets to the admin team dropped by 73%, freeing 14 admin hours per week
IGCSE marking-scheme queries resolved in under 20 seconds versus the previous 2-day email turnaround
Zero knowledge-loss incidents following the departure of two long-serving admin staff
Key metrics
Tech stack
Services
Client testimonial
“New teachers from overseas used to spend their first month just finding their feet. Now they walk in knowing where every policy is and can focus on the students from day one.”
— سو إليوت، المديرة التنفيذية
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