Overview
Bilingual EN/AR WhatsApp bot grounded in live appointment slots and CCHI-approved insurance panel; triages pain severity, verifies coverage, and books same-day emergency slots. After-hours self-booking climbs from zero to 34 appointments per week.
The challenge
The clinic's front desk was overwhelmed during peak Riyadh hours, missing roughly 40% of inbound calls and leaving patients with painful conditions waiting until the next morning. Manual insurance verification against the CCHI panel took 12 minutes per patient, creating a bottleneck that delayed treatment decisions. The team needed a system that respected Saudi cultural expectations around Arabic-first interaction and confidentiality.
The solution
Lirevon built a RAG pipeline over the clinic's live Cliniq365 slot feed and a curated CCHI-panel JSON, enabling the bot to answer insurance coverage questions with cited policy numbers in under two seconds. A three-tier pain-severity triage flow was implemented so patients with acute symptoms receive an emergency slot offer before any other conversation branch. All personally identifiable data is tokenised at ingress and never stored in the LLM context.
Outcomes
After-hours self-booking grew from 0 to 34 confirmed appointments per week within 30 days of go-live
Insurance verification time dropped from 12 minutes to 55 seconds, eliminating the front-desk bottleneck
Missed-call rate fell from 40% to under 3% across all operating hours
Patient satisfaction score (Google reviews) improved from 4.1 to 4.8 stars within 90 days
Key metrics
Tech stack
Services
Client testimonial
“Our receptionist used to dread Sunday evenings because half the calls went unanswered. Now the bot handles everything overnight and our chairs are full by 8 AM.”
— د. فيصل العتيبي، مدير العيادة
Related work
Boutique hotel (48 rooms) · Doha
Bilingual EN/AR WhatsApp concierge covering pre-arrival requests, room-service ordering, local-activity booking, and late-checkout negotiation. Upsell revenue per occupied room grows AED 94; Google rating rises from 4.3 to 4.8.
Result:Upsell +AED 94/occupied room; Google rating 4.3 → 4.8
Islamic investment advisory platform · Kuwait City
Bilingual EN/AR Sharia-compliant portfolio advisor grounded in CMAs guidelines, live sukuk yields, and halal equity screener. Average onboarding time drops from 40 minutes to 7 minutes; AUM per advisor grows 2.8×.
Result:Onboarding 40 min → 7 min; AUM per advisor 2.8×
Restaurant · Karachi
WhatsApp ordering agent grounded in live menu; never invents items. Transforms late-evening orderings from 61% to 97% accuracy.
Result:Response 6m → 9s; late-evening orders 61% → 97%
Book a free 30-minute audit, or message us on WhatsApp. We'll send a fixed-price proposal in two days.