Overview
Arabic-English voice concierge booking 28 treatment types, handling gift-voucher activations, and upselling add-on packages. No-show rate drops from 31% to 8%; gift-voucher redemption grows 2.4×.
The challenge
Safa's reception team was overwhelmed on weekends with simultaneous walk-in greetings, phone bookings, and gift-voucher queries. A 31% no-show rate was the highest pain point — blocked time-slots on weekends represented tens of thousands of dirhams in lost revenue monthly. The spa also held SAR 340,000 in unredeemed gift vouchers, many approaching expiry, with no proactive outreach mechanism.
The solution
Lirevon deployed a Retell AI agent with a treatment-type preference flow and 28-service slot graph. A 48-hour pre-appointment reminder call is placed automatically; if the client cancels, the agent immediately offers the slot to the next caller on the waitlist. A gift-voucher expiry module runs nightly, identifying vouchers expiring within 30 days and triggering a personalised outbound SMS with a booking link.
Outcomes
No-show rate dropped from 31% to 8%, recovering an estimated AED 58,000 per month in previously wasted slots
Gift-voucher redemption rate grew 2.4× through the proactive expiry-outreach campaign
Weekend reception overflow calls eliminated — the voice agent handles all Saturday and Sunday bookings
Average treatment add-on attachment rate improved from 11% to 27% through in-call upsell prompts
Key metrics
Tech stack
Services
Client testimonial
“Our gift vouchers were sitting in people's drawers unused. The expiry SMS got 62% open rate and almost every voucher holder called back to book. That alone was worth the entire project.”
— لمياء الشامسي، المديرة التنفيذية
Related work
Gym chain (4 branches) · Dubai & Sharjah
Arabic-first voice agent handles membership inquiries, class bookings, and freeze/cancellation requests across four branches. Front-desk call volume drops 68%; upsell conversion on personal-training packages reaches 19%.
Result:Front-desk calls −68%; PT upsell conversion 19%
Integrative medicine & wellness clinic · Muscat
Bilingual EN/AR voice receptionist booking 12 therapy types across 8 practitioners, handling insurance pre-authorisation queries, and sending post-session follow-up SMS. Call answer rate rises from 62% to 99.2%; no-show rate drops from 26% to 9%.
Result:Call answer 62% → 99.2%; no-show rate 26% → 9%
Salon (3 branches) · Lahore
Bilingual EN/Urdu voice receptionist books 30 services across 15 stylists. Call answer rate rises 78% → 99.4%.
Result:Call answer 78% → 99.4%
Book a free 30-minute audit, or message us on WhatsApp. We'll send a fixed-price proposal in two days.