Abraj Property Ops

Client:Residential property management (540 units) · SharjahYear:2024Industry:Real estate / Property managementDuration:9 weeks

app
enterprise
uae

Overview

Self-hosted NocoDB manages 540 residential units, lease records, and maintenance tickets. Self-hosted Novu pushes bilingual Arabic/English notifications to tenants for rent reminders, maintenance updates, and contract renewals via WhatsApp, SMS, and email. Rent arrears cases drop 44%; maintenance-ticket close time 9 days → 2.1 days.

The challenge

The property manager tracked 540 units in a spreadsheet and sent rent reminders via personal WhatsApp, which was legally risky under UAE tenancy laws as messages were unrecorded. Maintenance tickets were logged by phone call and lost 30% of the time. RERA-mandated lease-renewal notices required documented proof of dispatch that the team could not provide.

The solution

Our approach

We adapted NocoDB's open-source platform to hold the property registry, lease table, and maintenance-ticket tracker with linked views between them. Each tenancy record carries the tenant's preferred notification channel. Novu workflows fire reminders at 60, 30, and 7 days before rent due date, and dispatch RERA-compliant renewal notices with a Postgres-backed audit trail proving delivery. Maintenance tickets submitted via a WhatsApp bot are written directly to the NocoDB maintenance table via n8n.

Outcomes

What we delivered

Rent arrears cases reduced 44% in first 3 months

Maintenance ticket close time dropped from 9 to 2.1 days

RERA audit on lease renewals passed with full delivery records

Tenant satisfaction score (NPS) improved from 18 to 47

Key metrics

−44%Rent arrears reduction

2.1 daysMaintenance close time

47Tenant NPS

0RERA audit findings

Tech stack

NocoDB (self-hosted)
Novu (self-hosted)
Next.js 15
WhatsApp Cloud API
Twilio
PostgreSQL
Docker

Services

NocoDB property registry setup
Novu bilingual notification workflows
RERA-compliant audit logging
WhatsApp maintenance-ticket bot
n8n automation wiring

Client testimonial

“Before this system, I dreaded phone calls from tenants because I had no idea where their maintenance request was. Now I can answer every question in 30 seconds.”

— Majid Al-Shamsi, General Manager — Abraj Property Management

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