Midad Ops Console

Overview

Refine.dev replaced a costly bespoke React admin built on a tangle of Redux. The open-source Refine CRUD framework, extended with a custom Arabic RTL Ant Design theme, powers a work-order management console for 380 managed sites across Riyadh and Jeddah. Feature delivery time drops from 6 weeks to 4 days; work-order close rate improves from 68% within SLA to 91%.

The challenge

A bespoke Redux admin required a two-sprint cycle for every new report or filter the operations team needed. SLA breach penalties under the Saudi Vision 2030 infrastructure contracts were substantial, yet the ops team had no real-time visibility into which work orders were approaching breach. The admin also had no Arabic RTL support, forcing Arabic-speaking field supervisors to use an unfamiliar LTR interface.