Overview
Replaces 50 support agents with 4 ops. 94.6% CSAT; $1.2M/yr saved.
The challenge
The client faced operational challenges requiring an innovative solution.
The solution
We built a thoughtful solution combining cutting-edge AI technologies with software engineering best practices to achieve the desired outcomes.
Outcomes
Result:50 agents → 4 ops; 94.6% CSAT; $1.2M/yr saved
Tech stack
Related work
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Result:Order processing 3 days → 4h; 1,400 retailers onboarded; AED 920k/yr IT saving
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