Voice agents
Overview
Bilingual EN/AR voice agent with 3-tier symptom triage and real-time insurance. Answer rate 71% → 99.6%; 47 after-hours bookings.
The challenge
The client faced operational challenges requiring an innovative solution.
The solution
We built a thoughtful solution combining cutting-edge AI technologies with software engineering best practices to achieve the desired outcomes.
Outcomes
Result:Answer rate 71% → 99.6%; 47 after-hours bookings
Tech stack
Related work
Gym chain (4 branches) · Dubai & Sharjah
Arabic-first voice agent handles membership inquiries, class bookings, and freeze/cancellation requests across four branches. Front-desk call volume drops 68%; upsell conversion on personal-training packages reaches 19%.
Result:Front-desk calls −68%; PT upsell conversion 19%
Integrative medicine & wellness clinic · Muscat
Bilingual EN/AR voice receptionist booking 12 therapy types across 8 practitioners, handling insurance pre-authorisation queries, and sending post-session follow-up SMS. Call answer rate rises from 62% to 99.2%; no-show rate drops from 26% to 9%.
Result:Call answer 62% → 99.2%; no-show rate 26% → 9%
Luxury day spa (3 locations) · Dubai
Arabic-English voice concierge booking 28 treatment types, handling gift-voucher activations, and upselling add-on packages. No-show rate drops from 31% to 8%; gift-voucher redemption grows 2.4×.
Result:No-show 31% → 8%; gift-voucher redemption 2.4×
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