Overview
Arabic-first voice booking agent handling ride requests, scheduling advance bookings for Hajj season surges, and confirming driver ETAs via outbound call. Booking capacity scales 3× during Hajj with zero extra staff; no-show rate drops from 22% to 6%.
The challenge
The client faced operational challenges requiring an innovative solution.
The solution
We built a thoughtful solution combining cutting-edge AI technologies with software engineering best practices to achieve the desired outcomes.
Outcomes
Result:Booking capacity 3× in Hajj; no-show rate 22% → 6%
Tech stack
Related work
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Result:Front-desk calls −68%; PT upsell conversion 19%
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