Overview
Self-hosted Budibase app enabling staff to submit leave, view payslips, and raise HR queries in Arabic and English — cutting HR helpdesk tickets by 67% and processing leave requests from 3 days to 4 hours.
The challenge
With staff spread across seven properties speaking Arabic, English, Hindi, and Tagalog, the HR department received 320 helpdesk tickets per week — mostly routine leave requests and payslip queries. Leave approval required physical paperwork routed through department heads, taking up to three days. The HR team of four was drowning in admin and unable to focus on talent initiatives.
The solution
We built the portal on Budibase's self-hosted community edition, integrating it with Active Directory for single sign-on and the client's existing payroll system via REST API for live payslip PDF generation. The leave-approval workflow was modelled inside Budibase's process builder, routing requests to the appropriate department head with a two-hour SLA escalation to HR director. We extended Budibase with a custom Arabic RTL theme to make the interface fully comfortable for Arabic-speaking staff.
Outcomes
HR helpdesk tickets down 67% — from 320 to 106 per week
Leave processing time reduced from 3 days to 4 hours end-to-end
Payslip query calls to HR eliminated — staff access PDFs instantly via the portal
HR team redirected 28 hours per week from admin to talent planning
Key metrics
Tech stack
Services
Client testimonial
“Our HR team was buried in leave forms and payslip calls. Now they actually have time to hire and develop people. The Arabic interface was a game-changer for our Gulf staff.”
— Group HR Director, Wajid Hotels · Doha
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