Overview
Bagisto-based pharmacy store with prescription-upload gating, pharmacist-approval workflow, Qatar MOPH drug-category compliance rules, and QNB debit integration. Prescription order fulfilment drops from 3 days to 4 hours; cart abandonment from 71% to 38%.
The challenge
Qatar's MOPH regulations require pharmacies to gate prescription drugs behind a verified pharmacist review, which no off-the-shelf e-commerce platform supports out of the box. The pharmacy's manual WhatsApp order process was taking three days from prescription photo to delivery confirmation. Card-on-file checkout was absent, forcing repeat customers through the full form every time and pushing abandonment rates above 70%.
The solution
We extended Bagisto's checkout pipeline with a prescription-upload interceptor: customers attach a photo, the order enters a pharmacist review queue, and the pharmacist approves or rejects within 30 minutes via an internal dashboard. MOPH drug-category flags are loaded as a Bagisto attribute set so restricted SKUs automatically trigger the review gate. QNB debit was integrated as a custom payment method and tokenised card-on-file was added for repeat customers.
Outcomes
Prescription order fulfilment dropped from 3 days to 4 hours after the pharmacist-queue workflow went live
Cart abandonment fell from 71% to 38% once tokenised card-on-file was available
Zero MOPH compliance violations recorded in the first six months of operation
Pharmacist review capacity increased 3× because the queue replaced email-based workflows
Key metrics
Tech stack
Services
Client testimonial
“The prescription queue alone saved us from a potential MOPH fine. Our pharmacists now review prescriptions on a screen instead of chasing WhatsApp threads.”
— د. ريم المناعي، المديرة الصيدلانية
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